Privacy Policy

This Privacy Policy explains how Kelley Autoplex (“Kelley Autoplex,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, submit a form, or communicate with us by phone, text message, or email. By using this website or contacting us, you agree to this Privacy Policy.

Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, mailing address, the vehicles or services you ask about, and any details you include when you submit a contact, appointment, financing, or vehicle-inquiry form. If you pursue financing, we may collect additional information needed to process your request.

We also automatically collect certain technical information when you visit the website, such as your device type, browser, pages viewed, and referring links, using cookies and similar technologies for analytics and to improve the site.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule appointments, provide vehicle and pricing details, assist with financing, follow up on your interest, operate and improve our website, and comply with legal obligations. When you submit a form, you authorize us to contact you about your inquiry by phone, text message, and email using the contact information you provide.

Text Messaging (SMS) and Consent

Text-message consent is collected only through the optional consent checkbox on our website forms, which is unchecked by default. If you check it, you agree to receive calls and text messages from Kelley Autoplex about your inquiry, including responses, appointment coordination, vehicle availability, and related follow-up. Consent is not a condition of any purchase or service — you can submit any form, receive a response, and do business with us without opting in to text messages. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. After you reply STOP, we will stop sending text messages to that number, and you may receive a final confirmation. Reply HELP for help, or contact us using the details below. Opting out of text messages does not remove you from phone or email contact unless you also ask us to stop those.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. All other categories of information remain subject to the sharing described in this policy.

How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business and website (for example, messaging, hosting, and analytics providers) and, if you request financing, with banks, credit unions, or lenders needed to process your request. We may also share information when required by law or to protect our rights. As noted above, text-messaging consent and phone numbers collected for SMS are never shared with third parties for marketing.

Cookies and Analytics

We use cookies and similar technologies to understand how the website is used, remember your preferences, and measure the performance of our marketing. You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to serve you, run our business, and meet legal requirements.

Your Choices

You may ask us to update or delete your information, or to stop contacting you by text, phone, or email, by using the contact details below. To stop text messages, reply STOP to any message. You may also control cookies through your browser.

Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time by posting a revised version on this page and updating the date above. Your continued use of the website after changes are posted means you accept the updated policy.

Contact

Questions about this Privacy Policy or your information may be directed to Kelley Autoplex at sales@kelleyautoplex.com or (210) 251-3644.

Mailing address: 5803 San Pedro Ave., San Antonio, TX 78212.